Frequently Asked
Questions

We accept M-Pesa, bank transfers, and cash on delivery within Nairobi. For large orders, we require a 50% deposit upfront with the balance paid on delivery.

Yes, we deliver countrywide via our trusted logistics partners. Delivery fees vary by location and order size. Contact us for a quote specific to your area.

Due to the nature of our products, all sales are final. We inspect every item before dispatch. If you receive a damaged or incorrect product, notify us within 48 hours for a replacement.

Nairobi and surrounding areas: 1–2 business days. Upcountry: 3–5 business days depending on location. Bulk orders may require additional processing time.

Absolutely. We offer tiered pricing for bulk orders. Contact our sales team with your requirements and we will provide a customized quote.

Yes. We source directly from reputable manufacturers and mills. Our products meet Kenya Bureau of Standards (KEBS) requirements where applicable.

Yes, you are welcome to visit our yard in Mabatini, Nairobi. Please call ahead to schedule a visit so our team can assist you.

Yes, we issue official ETR receipts and invoices for all transactions. These are provided at the point of sale or delivered electronically upon request.